Returns & Exchanges
At Emarati Scents, we want you to be completely satisfied with your fragrance purchase. If you are not entirely happy with your order, we offer a 14-day return policy for unopened and unused products in their original packaging.
Initiate Your Request
Contact our dedicated customer support team via email or our online portal within 14 days of receiving your order to request a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack the perfume bottles and accessories in their original presentation box and shipping carton to ensure they are protected from damage during transit.
Ship the Item
Affix the provided return label to your package and drop it off at any authorized courier location; we recommend using a tracked service for your peace of mind.
Receive Your Refund
Once our quality control team inspects the returned items and confirms they are in original condition, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing